1 reviews | Active since Jul 2016

11 Jun 2017, 18:37

Great attitude from staff

<p>One of your staff members just called my husband a "white p@#&" when he wanted to take our toddler to the bathroom. He refuses to give us his name and ran down the street. When we asked the other staff whether the bathroom was open, they didn't even bother to answer. Just love your staff member's attitudes. </p>

0
Replies (3)
Engen Petroleum
Engen Petroleum's reply12 Jun 2017, 14:39
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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's update19 Jun 2017, 07:40
Reviewer Update

No further feedback. Wouldn't say that I'm not surprised. I wouldn't be surprised either if nothing was done about this.

's update22 Nov 2017, 14:59
Reviewer Update
5 months later.... Someone did phone me to request which Engen it was. Although it was included in the lines provided on the original complaint. I wasn't able to speak at work and asked that they phone me back after 4. Still waiting.