KC
Kobus C

1 reviews | Active since Jun 2020

24 Apr 2023, 11:03

Google review: Disappointing Experience with Petrol Station Staff and Business Practices

I have been a loyal customer of this petrol station for years, but recent experiences with the staff and their bad business practices have left me extremely disappointed and frustrated. I will never be using their services again.

I had asked for a refund on a "wash and go" slip, which was denied by the staff. Although the slip was old, there was no return policy in place, and I had assumed it was like a coupon. Despite paying for the service, I never received it, and they were unwilling to refund me. This is unacceptable - the principle is simple: they stole from me.

I hope that others who have had similar experiences will join me in ***cotting this petrol station. Their behavior is completely unacceptable, and I cannot in good conscience continue to support a business that treats its customers in such a disrespectful manner.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply24 Apr 2023, 15:01
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.