LL
Lebohang L

1 reviews | Active since Apr 2025

28 Apr 2025, 14:21

Good afternoon, I am not happy with the service I received at 4 court Engine Garage Meyer Road, Meyerton, 1961

Good afternoon, I am not happy with the service I received at 4 court Engine Garage Meyer Road, Meyerton, 1961. At around 12H35, I went to fill up my tank and the two attendant seemed not keen to serve me as a customer, I made a full tank and I was not asked anything, they looking on their phones they don't direct cars to which pump to come to, and their mood is just off. 1. I was not asked which fuel 93 or 95? And I prefer 93 but already he was putting 95 fine. 2. I was not asked about basic customer service questions of water, oil, tyres and windscreen. I had to wash my windscreen and do my tyres myself, and they weren't bothered they just minded their business. What if I was a Mystery Shopper? Do they know about customer services? Thank you.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply02 May 2025, 11:02
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.