GIFT CARD NIGHTMARE!!

On the 15th of January 2026 I received an Engen gift card to spend in store. To my excitement I rushed to my nearest Engen Goldman Florida Johannesburg. I was greeted by a Kiosk assistant who explained to me that they do not accept in store gift cards. I then drove to a different Engen hoping that they accept the gift card, Ontdekkers Engen. Got there and once again was told we do not accept gift cards. Got back in my car and drove to Robertville Albertina Sisulu, also to be told the same thing. Then went to Maraisburg Egen and Roodepoort Engen and guess what?? "Sir we do not accept this gift card." My question to you is why you supply a product/service if your staff don't know anything about it or cant even direct a customer to the correct channel. I called your head office, spoke to another gentleman Kyle, who also was not much help and just referred me to the 3rd party. As a customer, I feel that is very unfair that I have to do all of the running around and calling to sort something out that is to benefit you as a business. I could have chosen a gift card from any other garage in South Africa but I chose you. A decision that I now regret. I might be a drop in the ocean to your customer base but best believe Engen will never ever see my hard-earned money again, this experience has taken you to zero from hero.