Get new staff and management
Engen Lenchen Convenience, You are probably the most pathetic shop in SA. Can this branch please get new staff and management. This branch is the closest to me and getting worse by die day. Your fridge breaks down once a month. You keep going to the same *********** company to get it fixed. But it keeps breaking. You have a smaller fridge yet no one can think for themselves to fill it up from the broken fridge.
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Engen Petroleum's replyOfficial
14 Feb 2023, 15:56Good dayThank you so much for taking the time to share. We take this feedback extremely seriously as we always want you to feel like number one when you visit us. Please accept our sincere apologies for the negative service experience that you had with us. We will escalate this to the right team and someone will be in touch with you shortly. We sincerely appreciate you giving us the opportunity to make this right
Engen Petroleum's reply14 Feb 2023, 15:56
Official
Good dayThank you so much for taking the time to share. We take this feedback extremely seriously as we always want you to feel like number one when you visit us. Please accept our sincere apologies for the negative service experience that you had with us. We will escalate this to the right team and someone will be in touch with you shortly. We sincerely appreciate you giving us the opportunity to make this right