wL
welma L

1 reviews | Active since Aug 2017

25 Oct 2018, 17:11

Garage of the year for Pathetic service

Engen pierre van ryneveld has the worst unprofessional cashier ever. I went into the shop to pay frlor my car wash and buy the children ice cream. No pricea on the fridge dor the hello kitty ice cream and so i say sorry whats the pruce in the ice cream to the cashier joel. Will joel not ask me WHAT not sorry i did not hear or please repeat no just WHAT i said ti him really is that the way you speak to customers and his answer ja you did not greet me. I said did i not ask you politly what the price is and you raised your voice and asked what. Is it not the employees of engen' s responsiability to greet customers? I ask politly whats the price and you want to tell me WHAT because i did not greet you. But that justifys according to you to speak to me like ****. No way in hell will you see me again not even for 20 free tanks of petrol

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply29 Oct 2018, 14:17
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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