Gants Engen garage compaint

Good day

To whom it may concern

With related to incident that happened I still didn't hear any feedback from Engen head office complaints department kindly refer to below email I've send to Engen .

See attachment below of garages I made use of a month/ week ago ,before the incident no sign of any water leakages . I'm currently urgently in need of my car and find it very difficult to get from point A to point B .

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Date: Sat, 26 Nov 2022, 15:50 Subject: Complained incident at Gants Engen garage To: Yolanda Hofmeester

To whom it may concern

As a loyal client of Engen in recent years, I filled up fuel on Friday 18th November 2022 at 16: 42 .

The petrol was filled, water was checked. When filling the water the attendant aimed twice to pour water in .I stopped him immediately, because my car had no water problems . I found it strange that the small water cylinder can take so much water .

As I drove up to the R300 the waterlight came on , on the dashboard. It was very strange because I came from the garage and everything was checked.

I could not pulled over and was obligated to drive to an residential area due to the high risk on the R300.

I took the exit to Bellville the car was spewing smoke from the bonnet and the exhaust pipe .

I was in a state of panic because the car get stuck in the middle of the road . Luckily a traffic officer was soon on the scene, and was able to push the car out of the car way. Then the officer wait until the heat cool off, and see that the cap of the water cylinder was not turned on correctly and said that is the cause of the situation. The car was unable to drive it had to stand at Caltex garage in Bellville. The next day it was towed away due to premises regulations.

The same Friday I phone the garage and a lady called Janine informed me that the manager is already off duty.

The Saturday morning I drove through to Somerset West very early with a rental car to expressed my displeasure. Mr Mike a very polite person assist me . I explained everything in detail . He asked for the petrolslip and have a look on the video footage. I was not taken along to watch the video. Mike informed me that it can't be seen on the video that the cap was turned on correctly.

Mike mentioned that he would take it up with Charlie so that he can contact me . It take Charlie four days to come back to me . He was not even concerned about my trauma that I went through. He sent me a whatsup message not even phone me or offer to sent someone out to determine what is wrong with the car .He indicated that they are not responsible for my damage . I consider this as very unprofessional and poor customer service . - In the first place my car has no water leaks I checked my bonnet, tyres on a regularly basis. I'm a women who is traveling 200km every day to my workplace in Caledon. - On the video you should be able to see the moment when the attendant filled the cylinder up with water, how it boiling over from overheating when he threw in the water as Charlie mentioned. I'm Cleary not aware of that version because it doesn't happen. -On the video it should also be seen whether theire's any watermarks visible on the spot where i park under the car , when I left the platform .

I'm including Engen garages where I did checked my car before 18 November 2022 .

I asked a mechanic to check what is required for the car to be in a working condition, like it was before, and his finding was that the engine must be replaced. I would like to know who's liable for the expenses and what are you gonna do in this matter .

Your cooperation will be appreciated in this regards. Kind regards Yolanda Hofmeester