SG
SALLY G

1 reviews | Active since Mar 2012

22 Feb 2016, 11:30

Fuel purchases taken twice off my bank account

On the 12th of February, 2016 I went to get R100 petrol. I was sick and did not check my slip upon leaving. When I got home and saw the slip, the amount that went off my bank was R150.00. Come the 15th of February, 2016, I put in R200 and this time I was told no it did not go through. On my phone it was showing that it did go through. The owner then said that I must swipe my bank card again. Now it was 2 amounts of R200.00 off my bank account. He never asked fro my name or phone number to rectify this error. I had to phone my bank on the Monday and inform them of this and it was reversed by Standard Bank on Tuesday morning.<br> <br> This is not on. I have been going to this garage for many years and previously got good service and honesty was the order of the day. Not anymore. I will now find another garage to meet my needs.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply22 Feb 2016, 14:21
Official
Hello PANTUFA,

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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