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M M
1 reviews | Active since Jun 2024
25 Jun 2024, 18:33
Fuel contamination with water
Filled in petrol at the garage at about early hours of the morning driving from Richards Bay to Durban full tank. While driving spark plugs blew car lost power and took it to VW Balitto. Upon doing diagnostics and report it was the fuel from the garage that was contaminated causing spark plugs to blow. Managed to get to the owner who came up with numerous reasons not to own up to the incident. Did further research found that the garage tanks have a problem with water leaks. Even though I was not assisted. I hope someone else can get help from this incident.
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Replies (1)Engen Petroleum's replyOfficial
26 Jun 2024, 07:30Thank you so much for taking the time to share. We take this feedback exceptionally seriously, as this is not the service experience that we want you to have with us. Please be assured that this will be escalated to the site immediately, and someone will be in touch with you shortly.
Engen Petroleum's reply26 Jun 2024, 07:30
Official
Thank you so much for taking the time to share. We take this feedback exceptionally seriously, as this is not the service experience that we want you to have with us. Please be assured that this will be escalated to the site immediately, and someone will be in touch with you shortly.
