**** YOU ENGEN.

So we go to Engen Bothasig and drive around to check if they take the Rcs card. We don't see the sign so we ask an attendant if they take the game store card which is now rcs. He says to us yes if it swipes it works. My husband asks if he is sure its a store game card he says yes. Anyway my husband asks to be filled up and we enjoy the pleasant service of getting windows washed and tyres pumped and my husband tells the attendant that our tank is half way so when he fills up be careful. ONLY to find out the garage doesn't take the game store rcs card. So we ask the attendant if there are any other atm machines and trying to make possible solutions because we Dont have cash and this was a mistake you know. The attendant tries and it all fails. So now we ask if we can speak to a manager because the attendant says he can't pay for it. We speak to the manager and he treats us with utmost disrespect after we are trying to explain that we had half a tank of petrol and his resolution was that of draining - not only embarrassing himself for his actions but also that of the brand of engen and how he poorly treats customers. He had no possible solution other than we had to pay for the petrol and would not acknowledge the wrong doing of his staff. The argument even got to a point where it was racial and so uncomfortable just knowing that we were trying to look for viable solutions and the manager would not hear it.

He ended up draining and messing petrol all over the floor and man handling our car like we were kids. And we ended up with less petrol than the half we initially came there with.

I will personally never ever fill up at engen again.

I hope this matter is resolved for the brand and other customers going there.