AB
Ayanda B

1 reviews | Active since Jun 2015

16 Aug 2023, 19:28

***** from Engen employees

Just want to complain about daylight ******* from Engen Pine places employees. At around 19:00 on 16/08/2023 I went to check my car oil level, where the petrol attendant said I need 3 pints @R43 each. I gave him the money and he brought me my change. When I noticed the hand written receipt, it was for 2 pints @R43 each and the total was R129. To which I confronted him as the amount did not make sense. He went back to the cashier and brought me the correct receipt, however he only brought 2 pints of oil I went to confront him again but he insisted he brought 3, but i was standing right next to him and I could clearly see that there were 2 instead of 3

Somebody help, this is not acceptable

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply18 Aug 2023, 07:49
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.