SN
Sindiswa N

1 reviews | Active since Dec 2013

17 Nov 2015, 13:31

*****

I am appalled at the attitude and response by the manager at the 101 Oxford street Ferndale garage.I am not amn avid engen customer for many reasons,but I think this one just blows my socks off!!!<br> This morning I went into Engen,to pour petrol,my car had about 8km on the odometer at the time. I went into the woolies store to buy ****ins and fruit and paid for my totak purchase where Preci (name as per my till slip) assisted me,when I went out the attendant had washed my windscreen and told me that all is fine,I drove off to drove to Rosebank and in Bordeaux my car beeped,alerting me that I had 0km left...baffled and panicked I could not believe because I have just filled up with a R100 (80 litres of petrol) and now I have to beg my car and pray that I make it to the next filling station because obviously my tanked was not filled up.THIS IS ***** AND HOW DARE THE MANGER INSINUATE THAT I'M AM FABRICATING THIS!!!! WHO THE HELL DOES HE THINK HE IS? I AM SO LIVID ,BECAUSE I WAS GREATLY INCONVENIENCED,PANICKING FOR NONSENSE OVER A SERVICE THAT I PAYED FOR.I am going to be as petty as hell and ask for my R100 back or my 80 litres of petrol! and for you people to look into this *****!!!

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply18 Nov 2015, 14:19
Official
Hello SindiswaN,

We wish to apologise for the inconvenience the matter has caused. Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***