1 reviews | Active since Oct 2011
Forecourt promo sounded like like inside a club!
On Saturday 27 June 2015 at 13:30 my wife, 18 month old toddler and i stopped at the Engen garage in Windermere road to fill up wth petrol and order food from Steers. There was a promo going on in the forecourt which consisted of 2 outdoor speakers blasting live marketing blah blah blah and music which sounded like came from a club DJ's collection, thump thump thump, etc. <br> <br> I'm not old and cold ,however when we stop at an Engen one stop petrol station to fill up with petrol and buy food, I expect that if my toddler is sleeping in the car, he would remain sleeping and not be subjected to pointless club style environment. <br> <br> When I complained to the owner, he advised that this was directly from Engen and he had no control over the promo.<br> <br> Neither I nor many other customers are impressed by your promotion which had the opposite affect as I will NEVER frequent your club stations again, I'd rather drive the extra km to Shell and know my toddler wont be subjected to such noise.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated to the dealer and the Engen Representative for further investigation.
Feedback will be given to you shortly.
We trust that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Service Centre
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated to the dealer and the Engen Representative for further investigation.
Feedback will be given to you shortly.
We trust that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Service Centre
