Filling station refuses to take responsibility for their petrol attendant's actions.

I'm disappointed about how we were treated with disrespect and dishonesty by the above-mentioned filling known as Engen /Hlophe motors on Edendale road in Pietermarirzburg.

A petrol attendant called Sphe attended to our car on the 19 June 2021 at 16h11. He filled petrol and topped up the oil. After kilometers of driving from the filling station, the car lost power and displayed EPC light on the dash board. We parked the car at home as we didn't not wanna cause any damage to the car Engen and then hurried up to the filling station to report the matter.

We were attended by the petrol attendant's immediate supervisor called Mbali Hadebe who was very rude and showed no interest in taking the responsibility of solving the problem . One of the superiors of Mbali Hadebe joined the meeting after some time her and Mbali promised to bear all the necessary cost, including car towing,inspection and diagnosis at VW dealership in Pietermarirzburg.

The diagnosis came out to be an oil cap missing causing the car to jerk. We communicated the findings to Mbali Hadebe who gave us the attitude and it became evident to us that the agreement we had with them in terms of bearing the cost has changed as they promised that they'll sort out the problem if the fault was with them.

We then received a message ordering us to send the proof of car diagnosis,invoice and banking details as the filling station manager wanted to pay according to Mbali but to date we haven't received anything and we haven't heard anything from them. It's evident to us that they are running away from their responsibilities and what they promised.

We hope that Engen brand will intervene in such situations as these people are using their brand to ill-treat and disrespect client in this manner.