GM
Godfrey M

1 reviews | Active since Oct 2013

21 Dec 2015, 07:41

Filling of Chaos

I thought when this service station moved to newly revamped building attitudes will improve instead client service has moved from bad to worse.i went to this service station of chaos to enter a promotion of Engen i bought two monster energy drinks and i made it loud and clear to Agnes(cashier) that i want to enter the competition because at other Engen service station they take our cellphone numbers but here i got what i did not bargain for,the rude paballo was spewing bile,i asked Agnes why are you not taking my numbers she said their system are not taking cellphone numbers,i said may i confirm your statement with Head Office she said yes( Agnes).Paballo lashed at me to don't care whether i call head office of Engen or what,i must f*****.i started demanding my receipt they tried to be ***** about it but unfortunately it my right to get it.im suspecting after the client has left they enter numbers of their friends and families to win.full of dont care attitude about Engen code of conduct.client service here its like a cancer you'll regret buying there. i lost entries because of rotten service.receipt say pabalo 6158 but was helped by Agnes it says a lot about those managing them

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply06 Jan 2016, 08:25
Official
Hello Godfrey198303,


We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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