1 reviews | Active since Mar 2009
Filled petrol instead of diesel.
I went to Engen Midway Mews to fill up diesel but the attendant filled up petrol instead and then covered it up by filling diesel afterwards. I then left the garage and after driving approx 4km the car switched off. Paul van Staden (Engen Midway Mews Manager) accepted responsibly and agreed to cover the repairs and a rental car and said if the costs exceed R7000 it must go through his insurance. Costs were higher and it was sent to Hollard insurance on the 17/02/2015. Hollard assigned an assessor in the wrong region and the correct assessor only assessed my car on 03/03/2015. The rental car bill in the meantime accumulated to R9320,92 and the garage owner refuses to pay and Hollard say they do not cover him for 3rd party claims. I now have an outstanding rental bill of R5676,92 which I had to pay for so I gave the car back. My car is still not fixed a month after the incident and I have to make alternate arrangements daily to get to and from work, inconveniencing other people and costing me time and more money.
Please accecpt our apology for the inconvenience this incident has caused at our franchise. As the matter has been handed over to the franchise's insurers, we do hope for a postive outcome for all parties.
Regards,
ENGEN CUSTOMER SERVICE
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Please accecpt our apology for the inconvenience this incident has caused at our franchise. As the matter has been handed over to the franchise's insurers, we do hope for a postive outcome for all parties.
Regards,
ENGEN CUSTOMER SERVICE
***
