HR
Honest R

1 reviews | Active since Jul 2010

26 Apr 2024, 17:48

FILL YOUR TANK UP WITH AIR AT ENGEN DOWERGLEN

1 Star felt a bit harsh, but I tried contacting the branch telephonically and not only did the number on the slip not work, but so did every single number I could find on the internet. You obviously don't want to make it easy for customers to reach you, thus a 1 start HP review.

I stopped at the branch around 17:30 (today is 26 April 2024), put R200.00 93 unleaded at Pump #1 and paid for my fuel and a bag of ice inside.

Few km's down the road, car died on me - EMPTY tank.

So, it would be fair to say I'm fairly upset. Getting ********** paying for fuel I never received is one thing, being stranded because I got ********** and then being unable to get hold of anyone to resolve the issue, quite another.

It's only R200.00 so it won't kill me not to get my money back. Reports like these are way more expensive. Even if you don't feel the financial implications, remember Karma is real - even if you don't believe in it.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply29 Apr 2024, 07:05
Official
Good day Ray,

Thank you so much for taking the time to share. 

We take this feedback exceptionally seriously, as this is not the service experience that we want you to have with us. 

Please be assured that this will be escalated to the site immediately, and someone will be in touch with you shortly.