KF
Kelly F

1 reviews | Active since Feb 2015

24 Jul 2015, 03:43

Ferness Motors Bad staff

On 15 July 2015 at 21:26 My boyfriend went to get petrol and told the petrol attendant that he wanted R50 unleaded. The attendant did his job but put in a R65 petrol and demanded that we pay the price after we said clearly R50. Sabelo then said that the petrol pump was faulty but if it was faulty why was there no sign to indicate that the pump was not working properly and if they knew that the pump was not working properly why weren't we told to use a different pump. Sabelo was not in uniform and he didn't have a name badge on either. This is not the first time it happened the first occasion they pumped in extra and asked my boyfriend to get the rest of the money whilst they keep his phone. What ******* is this. What would have happened if we didn't have more than a R50. It is totally unacceptable because people need to budget and things like this can throw us off completely. This is a completely weird situation and I suggest management follows up on this immediately - the attendants may be *****ing to make their things balance at the end of the day. I would like something to be done ASAP. I have my receipt as proof.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply24 Jul 2015, 15:14
Official
Hello StudentCPT,

We wish to apologise for the inconvenience the matter has caused. Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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