1 reviews | Active since Aug 2016
Extremely ****ED customer
<p>My husband and I went to the Engen Quick Shop in Lutzville, on Sunday night to buy some drinks as we where traveling back to Vanrhynsdorp. As I stepped in the music was extremely loud and none of the staff even greeted. I went to get the drinks and as I was walking to the pay counter I saw the straws and was on my way to get one when the till operator named Marietjie, was tapping her hands on the counter in a very disrespectfull manner, wanting me to put doen my drinks. Even though I was still looking at the products displayed on the counter.i went and put down the drinks as I didnt want to purchase anything else anymore. She still didnt greet, didnt ask if I wanted a bag or say what the amount was.. She was too busy in a personal conversasion with the guy cleaning the pie stand. As this is such a small place and we as "locals" are used to people giving friendly service, this deeply dissappointed me. As from now, I will NEVER support a Engen ever again! Worst attitude and most unprofessional staff I have seen in my life. Disgusted!!</p>
Good day Ali
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
********** 436
Good day Ali
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representative for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
********** 436
