RL
Ramesh L
1 reviews | Active since Sept 2020
01 Mar 2022, 12:05
Excellent Customer Service
i was travelling to The Eastern Cape via Colesberg on the 10th February 2022. i stopped at the 1 Stop Colesberg Engen, and i was surprised and impressed at the level of service by the attendants ( Quenton, James, Sidwell and others ) they practically washed my car ( back and front windscreens, mirrors, windows etc.). i took a picture of them and wish i could post. they really are an inspiration of what service level should be. well done Engen
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Replies (3)
Engen Petroleum's replyOfficial
01 Mar 2022, 12:38Dear Ramesh
Thank you so much for taking the time to give us this feedback. We are thrilled that you had such a great experience. We will always strive to make you feel like Number One when you visit us!
We will escalate this immediately to the site as we love to find ways to recognize our site staff for great service that they give to our customers. We know that this will be much appreciated!
Thank you so much for taking the time to give us this feedback. We are thrilled that you had such a great experience. We will always strive to make you feel like Number One when you visit us!
We will escalate this immediately to the site as we love to find ways to recognize our site staff for great service that they give to our customers. We know that this will be much appreciated!
Engen Petroleum's reply01 Mar 2022, 12:38
Official
Dear Ramesh
Thank you so much for taking the time to give us this feedback. We are thrilled that you had such a great experience. We will always strive to make you feel like Number One when you visit us!
We will escalate this immediately to the site as we love to find ways to recognize our site staff for great service that they give to our customers. We know that this will be much appreciated!
Thank you so much for taking the time to give us this feedback. We are thrilled that you had such a great experience. We will always strive to make you feel like Number One when you visit us!
We will escalate this immediately to the site as we love to find ways to recognize our site staff for great service that they give to our customers. We know that this will be much appreciated!
RL
Ramesh L's updateReviewer Update
01 Mar 2022, 12:45thank you for your prompt reply - employees are the most important assets of any business and should be recognized for going the extra mile, and thanks to the Engen leadership as well
RL
Ramesh L's update01 Mar 2022, 12:45
Reviewer Update
thank you for your prompt reply - employees are the most important assets of any business and should be recognized for going the extra mile, and thanks to the Engen leadership as well
Engen Petroleum's replyOfficial
01 Mar 2022, 13:07We are busy organizing vouchers for all the site staff as we speak! Thank you so much for assisting us in catching our staff doing things right.
Engen Petroleum's reply01 Mar 2022, 13:07
Official
We are busy organizing vouchers for all the site staff as we speak! Thank you so much for assisting us in catching our staff doing things right.