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1 reviews | Active since Sept 2013

28 Dec 2023, 15:44

ENGINE GARAGE NORTH GATE - NEVER HAD A GOOD CUSTOMER MOMENT

Engine Garage Northgate Mall. have a very poor service there is not one time that I went there and cam out a happy customer. the garage is knew, you would think you will get same energy you get when using Engine Cosmo city. And today was a cherry on top. I come in wait patiently to be served and 5 minutes BMW pulls in when I have been waiting patiently to be served next. this attendant goes to the BMW which just pulled in. I hoot to make him aware I was there first and its my turn. he shows me the hand and continues assisting the lady in the ignoring me as if i did not have any places to be. i was soooooo annoyed i drove off. short light complexion guy with tiny body. was there i think it was after 12pm. I DECIDED NEVER TO USE THEM ANYMORE. i even told that guy IS IT BECAUSE AM NOT DRIVING A BMW.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply23 Jan 2024, 11:10
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the delayed response and the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team, and someone will be in touch with you shortly.