Engen Welgemoed disregards my complaint

I filled my recently restored BMW classic motorcycle with LRP at Engen Welgemoed. It was running great and as soon as I left the garage it started jerking and running bad, I drained the fuel at home and replaced it with fuel I had at home. Then it ran perfectly again.

The LRP was looking watered and light red/pink-ish which is not how LRP is supposed to look.

I took this matter up with the garage and the managed was giving me a recited speech on how she is unable to help me, but that i may speak to the owner.

But then I was told that BOTH owners are on holiday and that they will call me in a week’s time when the owners return.

A week passed and no calls. When I went back the owner was sitting in his office at the garage. Bad attitude 101.

The owner said that they had done the electronic test which said the LRP was fine with no water. He argued: “No one else complained, therefore there is nothing wrong with our petrol”

I’m a student who pays for my own petrol and a full tank costs a buck.. And I was refused a refund or return.

They did not even offer to have the fuel ,which I drained, tested. They said that if I had a further problem I could take it up with customer care.

A general disregard for the consumer and general bad attitude. You’ve lost a loyal customer.