V(MS
Vuyokazi ( Miss) Sixesha
1 reviews | Active since Jun 2012
08 Jun 2022, 20:49
Engen Watergate - Exploitation of workers and inconvenience to customers !
This station is always short staffed. 1 attendant attends to multiple stations at the same time, I have been observing this for a while. This afternoon at 18h00 it was confirmed that only 3 attendants were booked for the shift. This is really unfair to staff for being overworked and to us customers for the inconvenience. This is the only Engen that does this exploitation of workers !! I waited more than 30 minutes to be attended to even though there were only 2 cars in-front of me. Next time you visit this station, take your camp chair as you are there to chill !!!
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Replies (1)Engen Petroleum's replyOfficial
09 Jun 2022, 12:02Dear Vuyokazi
Thank you for taking the time to give us this feedback. Please accept our sincere apologies for the negative experience you had with us, as this is not the level of service that we aim to deliver. Please be assured that this will be escalated to the right team, and someone will be in touch with you shortly
Thank you for taking the time to give us this feedback. Please accept our sincere apologies for the negative experience you had with us, as this is not the level of service that we aim to deliver. Please be assured that this will be escalated to the right team, and someone will be in touch with you shortly
Engen Petroleum's reply09 Jun 2022, 12:02
Official
Dear Vuyokazi
Thank you for taking the time to give us this feedback. Please accept our sincere apologies for the negative experience you had with us, as this is not the level of service that we aim to deliver. Please be assured that this will be escalated to the right team, and someone will be in touch with you shortly
Thank you for taking the time to give us this feedback. Please accept our sincere apologies for the negative experience you had with us, as this is not the level of service that we aim to deliver. Please be assured that this will be escalated to the right team, and someone will be in touch with you shortly
