LVdm
Lienkie Van der merwe

1 reviews | Active since Dec 2023

23 May 2024, 08:43

Engen Village Motors

We bought a gas bottle from Engen Village motors located on the corner of vermooten and Abel Moller.

On Monday we wanted to fill our gas but they hand a problem and said they could not do it. On Tuesday same story and they said that my husband must come and drop it off in the morning and pick it up after work. When he got there the manager already left and they did not fill the gas and said that he is not allowed to do that but the manager told him it was fine. So unprofessional that one does not know what the other one is saying can happen.

Anycase he went to 2 different places and they do not take that bottol that we BOUGHT from engen. So eventually the other place took the bottle and he was helped.

But 3 days of struggle with engen to fill the gas is really pathetic!!

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Replies (2)
Engen Petroleum
Engen Petroleum's reply23 May 2024, 09:30
Official
Thank you so much for taking the time to share. We take this feedback exceptionally seriously, as this is not the service experience that we want you to have with us. Please be assured that this will be escalated to the site immediately, and someone will be in touch with you shortly.
Engen Petroleum
Engen Petroleum's reply23 May 2024, 09:30
Official
Thank you so much for taking the time to share. We take this feedback exceptionally seriously, as this is not the service experience that we want you to have with us. Please be assured that this will be escalated to the site immediately, and someone will be in touch with you shortly.