Hellopeter
Share Your Experience
NO
Natasha O

1 reviews | Active since Feb 2013

25 Jul 2022, 11:02

ENGEN: *****ing from vulnerable consumers

Thinking that with the fuel prices being sky high, the cash back in e bucks would help.Instead the Engen in Manguzi managed to squeeze 90 litres into my max 80 litre fuel tank. After kicking up a stink and showing proof of the car's specs, the manager said that I was a **** and that they would call the police. After much wasted time and money, full of proof, we went to lay a case of ***** at the Manguzi police station with sergeant Naidoo. Sergeant Naidoo, at first, said he could call the Engen to smooth things over and then took my statement. Suspiciously the systems were down.We'll send the case number to you, which to no surprise I still haven't received. Having then spread a warning to numerous locals, other stories of Engen's ********** activity began to emerge.Sickening that Engen is *****ing from vulnerable consumers without any repercussions!

0
Replies (6)
Engen Petroleum
Engen Petroleum's reply25 Jul 2022, 11:22
Official
Dear Natasha

Thank you for taking the time to share. We are extremely concerned to hear about your experience as we take this feedback very seriously. Please accept our sincere apologies. Please be assured that this has been escalated to the right team and that someone will be in touch with you shortly
NO
Natasha O's update19 Sept 2022, 20:06
Reviewer Update
Simply forgotten about, I had three people phone me to say that they will prioritize this case and that it will be escalated.Months have gone by and NOTHING!I've boycotted Engen completely I will NEVER fill up there and I'm also very rapidly spreading the word to STAY AWAY from these *******.Engen with us you come LAST....
NO
Natasha O's update26 Sept 2022, 09:22
Reviewer Update
So the regional manager sent me this link https://carfromjapan.com/article/car-maintenance/everything-drivers-need-know-fuel-tank-capacity/ as a proposed resolution.How bizarre that it's about a Honda Accord and it's published in 2020 when I have mentioned countless times via email and phone that my car is a 2021 model Haval.I then asked Sbu to send me a voice recording from the main GWM dealership to prove that my 78 litre tank can hold 90 litres with reserve. Of course no response.Why can I get a voice recording for proof and you can only manage an outdated article on the WRONG CAR.Engen you keep adding insult to injury and we keep spreading our anti-Engen sentiments!!!!
NO
Natasha O's update23 Oct 2022, 09:56
Reviewer Update
Always URGENT resolution...yet months go by and still nothing, when I know for a fact I was ****MED. This just adds fuel to the fire as I keep badmouthing Engen and boycotting!!!!
NO
Natasha O's update24 Oct 2022, 11:39
Reviewer Update
How is this possible...have you taken this side pump's calibration into consideration!!****e you able to zoom into the pump and send me that footage.I have phoned the Haval dealerships, I have the voice recordings to prove. Even with the reserve it is IMPOSSIBLE...up to date I have yet to be filled up to what this Engen filled us up to (reserve and all). I'm going to demand some proof from your side, specifically the calibration as I have read many instances of foul play in this regard, most notably from ENGEN not only on Hello Peter! #complaintsboard.com #complaintsbook.co.za and guess what ALL UNRESOLVED...
NO
Natasha O's update02 Nov 2022, 11:41
Reviewer Update
I will do just that and hold you to this!