ENGEN SERVICE STATION SHELLY BEACH

Has anyone had such bad service at a petrol garage or anywhere for that matter, that it actually ruined your entire day. Then you're left with questions like 'why did I go there? ' ; ' how could they be so rude?' , 'I wonder how their employers would react to this kind of service?'. My mom and I Visited the engen service station in shelly beach kzn this afternoon and were greeted with such stubborn and rude staff! Except for the young girl that attended to us after being ignored by someone who clearly saw us waiting. The attendant who saw to us, asked me to open the petrol tank cover, seeing this was not my car i tried unlocking with the unlock button to no avail. Little did I know older model vehicles have a little Leaver near the driver seat. So after a few minutes trying to figure this out, I finally gave up that's when it happens! A male attendant, whom if I might add was so rude, opens my door and reaches for the little Leaver. I was so shocked firstly because he did not even ask! He just opened the door. Just like that, didnt see him or hear him i just heard the door open. I mean he could have asked or even told me where to find it. Is that how engen trains theirs attendants just to open the car doors of all their customers. I was very irritated but thanked him for helping. His reaction to me was a blank stare and a remark in his mother tongue to the peteol attendant who helped us..He then walks to the back of the car and starts having a conversation with the attendant that ignored us in the first place. Laughing so loud and staring at us. And passing comments like we should fill water in our petrol tank. It was disgusting to have people insult you right there thinking you don't understand what they are saying. I asked the attendant who assisted us if there's a problem or if we did something wrong to which she re**** no. I hope this reaches someone who knows the franchise owner. And if you Sir or madam really care about your business you will straighten your staff out or at least have them educated in basic manners and a thing or two in service delivery! This will be the last time I ever fill up at your garage! I have never felt so insulted.