ZK
Zarkia K
1 reviews | Active since Nov 2015
09 Jan 2022, 04:17
Engen Service Station 45th Cutting, Durban
Filled petrol at the Engen service station at 45th cutting and their pump was broken so once my tank was full the fuel started spilling out. The manager insisted I pay for the excess even though I tried to explain that the amount of fuel pumped is way above the capacity of my fuel tank. I eventually paid and left because my 9 month old started to cry in the back seat from the managers arguing. Apparently this is a common problem with Engender according to the manager. With the fuel price as high as it is this is a very expensive problem to have and for patrons to fit the bill.
Helpful (0)
Replies (2)0
Replies (2)Engen Petroleum's replyOfficial
11 Jan 2022, 12:20Hi Mrs. Khan. We sorry to hear about the negative experience you have received at one of our service stations, we will look into it right away.
Engen Petroleum's reply11 Jan 2022, 12:20
Official
Hi Mrs. Khan. We sorry to hear about the negative experience you have received at one of our service stations, we will look into it right away.
Engen Petroleum's replyOfficial
14 Jan 2022, 11:51Good day Mrs. Khan
Thank you for contacting us at the Engen Customer Service Centre with regards to your query.
We tried contacting you telephonically to no avail.
As per the site's response, the issue has been resolved.
Thank you very much for your continued support.
Thank you for contacting us at the Engen Customer Service Centre with regards to your query.
We tried contacting you telephonically to no avail.
As per the site's response, the issue has been resolved.
Thank you very much for your continued support.
Engen Petroleum's reply14 Jan 2022, 11:51
Official
Good day Mrs. Khan
Thank you for contacting us at the Engen Customer Service Centre with regards to your query.
We tried contacting you telephonically to no avail.
As per the site's response, the issue has been resolved.
Thank you very much for your continued support.
Thank you for contacting us at the Engen Customer Service Centre with regards to your query.
We tried contacting you telephonically to no avail.
As per the site's response, the issue has been resolved.
Thank you very much for your continued support.
