HS
Harry S

1 reviews | Active since Mar 2011

07 Sept 2026, 11:46

Engen Rosebank

Today I stopped at Engen inoxford road across from Rosebank. my intention was to fill me tank and then get something to eat at MacDonalds. I was coming in from the opposite side so I pulled into a bay with my tank perfectly aligned with the nozzel but facing in the opposite direction. I was promptly told they can't assist me because I'm facing the wrong way. the individual called out to his court manger and I drove over. I was once agian told they can't assist me because my car is facing the wrong way. I need to turn around and face the correct way. Mind you there were only three other cars there so the gargae was far from busy or full. I left, I called the manager after leaving and was told this is THIER policy as they get busy and they need to manage traffic accordingly. After I explained that there were only three other cars and they are not busy I was then told she understands my frustration. I will not be going there again. they not only lost themselves a client but also lost MacDonalds a client. There are so many other garages around that I have no issue taking my business elsewhere. Thanks Engen Oxford.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply07 Sept 2026, 12:04
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.