TL
Thabiso L
1 reviews | Active since Feb 2024
29 Feb 2024, 04:11
Engen quick shop keywest
Time is 03:08:28 Thursday 29 February, i was denied entrance to the shop by the cashier and was told to use the window by the cashier point to buy what i needed, sad thing is that this is immediately after a white male customer exited the shop after buying what he came there for...yes this is after he was let in by the same cashier! The cashier's reasons was that it was for safety reasons and that she wasn't sure which direction i came from, please bare in mind i was parked there for over 4 hours as im an e-hailing driver working night shifts. I'm really saddened by this as im a regular customer at this station, unfortunately i didn't get the cashier's name!
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Replies (1)Engen Petroleum's replyOfficial
29 Feb 2024, 07:44Good day Thabiso,
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Engen Petroleum's reply29 Feb 2024, 07:44
Official
Good day Thabiso,
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
