JM
Jennifer M

1 reviews | Active since Jul 2021

31 May 2024, 10:41

ENGEN PETROLEUM GARAGE JOHAN LE ROUX ROAD

I was at Engen garage in Meyerton Johan le Roux road on Tuesday around 5:50am. I found 3 cars at the station and only one person was attending those cars. I waited for about 3mins and still no assistance. I then saw one guy who came from the toilet and he went inside the shop at the garage. I decided to go ask him if he can help me and he said his shift starts at 6:00 am and then he tire his shoe laces and didn't assist me. The one guy who was working alone, called other petrol attendant and he didn't come to assist us. Then I decided to go to another petrol station.

I am bringing this to your attention because I need the management of the garage to deal with this issue. We can't be told whose working at which shift for us to get help. It's unacceptable.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply31 May 2024, 10:52
Official
Good day Jennifer,

Thank you so much for taking the time to give us feedback. 

Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  

Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.