PC
Patrick C
1 reviews | Active since Jul 2022
10 Apr 2023, 13:54
Engen overcharges by R6000k gives me grief about their error
Never fill up at @Engen_SA Stanmar Motors in George. Attendant charges R6422.50 instead of R622.50. Staff can’t reverse transaction and poorly trained. Management rude. Finance Manager Annelie Kruger unhelpful. I had to phone her and she never called back. Don’t value customers
Helpful (0)
Replies (6)0
Replies (6)
Engen Petroleum's replyOfficial
11 Apr 2023, 12:01 Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Engen Petroleum's reply11 Apr 2023, 12:01
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
PC
Patrick C's updateReviewer Update
11 Apr 2023, 12:17Please don't punish the petrol attendant or colleagues - they are clearly not properly trained. This needs to be taken up with management who have failed to properly skill their employees. Mrs Kruger was also very arrogant and did not bother to apologize. Instead responded "you're not getting a cash refund - that's for sure!". I never asked for cash, just wanted the transaction reversed. I'm a customer, not a ********.
PC
Patrick C's update11 Apr 2023, 12:17
Reviewer Update
Please don't punish the petrol attendant or colleagues - they are clearly not properly trained. This needs to be taken up with management who have failed to properly skill their employees. Mrs Kruger was also very arrogant and did not bother to apologize. Instead responded "you're not getting a cash refund - that's for sure!". I never asked for cash, just wanted the transaction reversed. I'm a customer, not a ********.
PC
Patrick C's updateReviewer Update
11 Apr 2023, 18:36A full working day has passed and NOTHING from Engen George Stanmar... Still owe me R5800 for over charging for petrol. Two messages to Annelie Kruger and no response. Still waiting for her call back 48 hours later. Really Engen, is this how you treat customers???
PC
Patrick C's update11 Apr 2023, 18:36
Reviewer Update
A full working day has passed and NOTHING from Engen George Stanmar... Still owe me R5800 for over charging for petrol. Two messages to Annelie Kruger and no response. Still waiting for her call back 48 hours later. Really Engen, is this how you treat customers???
PC
Patrick C's updateReviewer Update
11 Apr 2023, 18:52Reply from Annelie Kruger at Stanmar Engen George: Good evening
I am not the right person, Selwyn is die manager I have forward it to him. We can do nothing if you don’t provide your banking details
His email is ***
Terrible customer response. Passing the buck. @Engen_SA please investigate.
I am not the right person, Selwyn is die manager I have forward it to him. We can do nothing if you don’t provide your banking details
His email is ***
Terrible customer response. Passing the buck. @Engen_SA please investigate.
PC
Patrick C's update11 Apr 2023, 18:52
Reviewer Update
Reply from Annelie Kruger at Stanmar Engen George: Good evening
I am not the right person, Selwyn is die manager I have forward it to him. We can do nothing if you don’t provide your banking details
His email is ***
Terrible customer response. Passing the buck. @Engen_SA please investigate.
I am not the right person, Selwyn is die manager I have forward it to him. We can do nothing if you don’t provide your banking details
His email is ***
Terrible customer response. Passing the buck. @Engen_SA please investigate.
PC
Patrick C's updateReviewer Update
11 Apr 2023, 19:00Banking details were supp****. Sigh!
PC
Patrick C's update11 Apr 2023, 19:00
Reviewer Update
Banking details were supp****. Sigh!
PC
Patrick C's updateReviewer Update
12 Apr 2023, 08:43Matter now resolved
PC
Patrick C's update12 Apr 2023, 08:43
Reviewer Update
Matter now resolved