VH
Vongani H

1 reviews | Active since Oct 2019

06 Jul 2022, 07:51

Engen Nu South service station (Booysen & Kliprivier road)

On 2022/07/05 at 18:35 I asked for R500 petrol at this Engen.I was assisted by a petrol attendant called sydney.Just before I paid i noticed the peteol gauge has not gone up.I then alerted him to this and he advised that it will rise.I paid and waited for my receipt of which I restarted my car and then petrol gauge did not go up.I then called him and told him that it is still not rising and he advised that it will as i drive.I drove for about 10km and the petrol gauge just went further down.

i came back to the same garage about an hour or so later and asked for sydney.I then told him that I want R500 Petrol and will pour it myself.Once i was done the petrol gauge went up immediately.

I asked to see the manager and another rude petrol attendant advised that I could speak to him.They then went to the counter to trace the receipt of which I think it’s pointless as I did Pay for the petrol but the dispute is nothing was ever poured first time round.

I then realised that the attendants look like they colluding especially with the cashier.Whatever **** is being ran here I believe they all in on it.

I asked for the managers number, of which they gave me Yousens number.He indicated that he will investiagte the following day but rest assured their pumps are calibrated and if i Saw R500 on the pumps the attendant poured that amount.

I have no confidence in Yousens investigation as he already sounded biased and wouldnt be suprised if he is in on it as well.

I would like Engen to investigate this incident independently and advise what kind of **** is being ran in that garage.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply06 Jul 2022, 08:06
Official
Dear Vongani

Thank you so much for reaching out and sharing. Please accept our sincere apologies for the negative experience you had with us. We take this feedback very seriously as this is not the level of service that we aim to deliver.

Please be assured that this has been escalated to the right team and someone will be in touch with you shortly