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Rj A

1 reviews | Active since Mar 2009

23 Mar 2023, 18:54

Engen New Redruth Alberton

While passing by the Engen New Redruth Alberton I decided to stop to fill petrol. Being about 15h00 there seemed to only be one petrol attendant doing the filling, although there was only about 3 vehicles in the filling bays. After waiting for about 20 minutes still no service, yet there seems to 2 other attendants nearby sitting around and not helping the customers waiting to fill up with petrol. It must be noted that this is the second time this has happened, and I left to fill petrol down he road at the BP station where I revived excellent service. It’s quite clear that this Engen filling station is clearly running in auto pilot with no visible management around to manage their absolutely useless workers!

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Replies (1)
Engen Petroleum
Engen Petroleum's reply29 Mar 2023, 12:29
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.