Engen Musgrave - Appalling Service

On Thursday 06.10.2022 we filled fuel at Engen Musgrave Centre, when we paid the speed point gave an error message "Bad Service Code" so the Petrol attendant (Sandile) says the card is declining. We ask him to try again because obviously we know that there are funds in the card. The same error pops up, we ask him what the error means because it does not say insufficient funds and the attitude he gave us was sickening. We asked him to try another speed point and he says all speed points are the same and goes on to tell another older Petrol Attendant that we don't want to pay (at what point did asking what the error message means and for him to try another speedpoint did we refuse to pay?????) This older Petrol attendant comes to us with an immense amount of attitude and says we must pay cash or they will drain the fuel from the car. At this point we are getting upset at the appalling service we are experiencing so we ask for the manager. They tell us he has just left, we ask that they call him. Next thing we know a dozen Security Guards are coming at us. I must commend the Security Guards though, they approached the manner with much professionalism. However, WHY were they called? We were not a threat in any manner, we weren't refusing to pay so WHY were we treated like *********?????

If this is the kind of service that Engen prides themselves with, it's embarrassing!