Engen Monte Vista Terrible Service

I had the misfortune of filling up at Engen in Monte Vista on 23 March. I only used Engen on this particular day because they were offering double points at Clicks; I don't think 10X points wouldn't be enough for me to return.

I have never met such a condescending attendant (he was more interested in letting me know how little he earns than in actual service), and perhaps as a result, my card number wasn't accepted by the payment system, which then timed out. For some reason, the transaction could not be attempted again, and the opportunity to earn points was lost.

I requested a slip to contact Clicks/Engen Monte Vista, but sadly no-one seems to be very interested in resolving the matter - I have now sent three queries!

If I've learnt something from this experience, it's that the Shell payments/loyalty system is the most reliable/efficient, followed by BP/PnP, where issues can at least be resolved. Between Clicks and Engen, the buck is passed right and left, and no-one takes any responsibility.