Engen just is a promise and no results

My car was damaged because of water filling up petrol on the Moloto road by the engen garage I filed a report to Engen and nothing has been done Even send her the invoices of the reapirs that was caused by the water This place is called Dam Motors Engen head offices phoned me at promised that this matter will be solved and that my damage on my car will be given back to me Nothing has happened This thing is almost a year old now and strange that it take so long In the mean time my car is sold because of repairs that started from then and I could not keep up anymore So I would like to know why Engen is promising customers such great service and that is all it is Nothing more Just talk and no action