JS
James S
1 reviews | Active since Sept 2014
06 Apr 2015, 18:32
Engen is refusing to take cards for airtime.
On Monday 6 April at about 6:30pm. I wanted to buy air time which I went to Engen Quick shop to buy. I was told that they no longer accept cards for airtime anymore. If Engen is going to operate like this I will not support you as the shop supose to be convences store. Please would you get back to me on this matter.
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Engen Petroleum's replyOfficial
09 Apr 2015, 08:09Hello Jam01,
Thank you for informing us of your displeasure around not being able to purchase airtime by utilising your cards.
The declining of using cards as payment method for airtime is not an Engen Petroleum Limited initiative however solely dependant if the dealer would like to offer this as there are extra bank charges incurred by the franchise.
We do hope you remain a valued customer of Engen Petroleum Limited.
Regards,
ENGEN CUSTOMER SERVICE
***
Thank you for informing us of your displeasure around not being able to purchase airtime by utilising your cards.
The declining of using cards as payment method for airtime is not an Engen Petroleum Limited initiative however solely dependant if the dealer would like to offer this as there are extra bank charges incurred by the franchise.
We do hope you remain a valued customer of Engen Petroleum Limited.
Regards,
ENGEN CUSTOMER SERVICE
***
Engen Petroleum's reply09 Apr 2015, 08:09
Official
Hello Jam01,
Thank you for informing us of your displeasure around not being able to purchase airtime by utilising your cards.
The declining of using cards as payment method for airtime is not an Engen Petroleum Limited initiative however solely dependant if the dealer would like to offer this as there are extra bank charges incurred by the franchise.
We do hope you remain a valued customer of Engen Petroleum Limited.
Regards,
ENGEN CUSTOMER SERVICE
***
Thank you for informing us of your displeasure around not being able to purchase airtime by utilising your cards.
The declining of using cards as payment method for airtime is not an Engen Petroleum Limited initiative however solely dependant if the dealer would like to offer this as there are extra bank charges incurred by the franchise.
We do hope you remain a valued customer of Engen Petroleum Limited.
Regards,
ENGEN CUSTOMER SERVICE
***