Engen Highveld 1 stop west

Item: Engen Petroleum
Rating: 1
Author: Mapula M

Today I went to Engen Highveld 1 stop west and the service at that garage was below standard. I got there parked my car while the attendants where going up and down with the speed point. No acknowledgement that I will be served nothing. What ****ed me off was that other cars came after me but they were serviced first. I am a regular customer at the Highveld 1 stop east garage and their service is exceptional, they are forever smiling and very friendly. They also deliver work class service. This is not the first time I receive bad service from the west branch. If the east and west branch are run by the same person please let me know so I can completely stop using the garages completely as I am a paying customer and should not be experiencing such things

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Replies (1)

Engen Petroleum's replyOfficial

15 Feb 2023, 07:40

Thank you so much for taking the time to share. We take this feedback extremely seriously as we always want you to feel like number one when you visit us. Please accept our sincere apologies for the negative service experience that you had with us. We will escalate this to the right team and someone will be in touch with you shortly. We sincerely appreciate you giving us the opportunity to make this right.

Engen Petroleum's reply15 Feb 2023, 07:40

Official