Engen Hazeldean silverlakes ****mers

Item: Engen Petroleum
Rating: 1
Author: Heyns S

On the 11/2/2024 at 13:02 Engen Hazeldean in silverlakes road poured Petrol instead of Diesel into my Hyundai H1 bus. I left Engen and noticed it when I got stuck. We confirmed by the slip that its petrol. I towed the Car to Hyundai Silverlakes the 12th of February and it was estimated and emailed to Engen. Up to date Engen staff is claiming incompetency towards us and request changes on invoices up to date trying to not pay us. Hyundai sent several emails stating the car is ready for collection on the 15th and they now charging storage. Up to date engen has not reimbursed us for the fuel , the towin the rental car or paid the Hyundai. Owners is either or in meetings or at doctors. They now claiming we need to speak to there insurance and submit a string of documents thats bot accessible. We have spent a min amount calculated from transactions in the vicinity of 60k at engen silverlakes and this is how they treat us.

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Replies (2)

Engen Petroleum's replyOfficial

22 Feb 2024, 15:13

Good day Heyns,

Thank you so much for taking the time to give us feedback.

Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.

Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.

Engen Petroleum's reply22 Feb 2024, 15:13

Official

Heyns S's updateReviewer Update

22 Feb 2024, 16:30

The whole day We have been up and down sending documents and speaking to insurance companies. The insurance company advised that Engen Silverlakes wil need to Pay as we going on leave tomorrow and need the Hyundai for the family. The engen call centre can provide any feedback. Hello peter response gives no feedback, social media has no means to post. We have contacted the local newspapers and emailed all the facts and correspondence to them to see if anything can come from this. We have spent 11k on expenses and huyndai is still waiting for 11,5k payment. The owner of the engen does not give a **** about customers. His own insurance company advised him to settle us and he will be settled. We did not ask to be in this position , nor did we ever expect to be treated like dogs. We have emailed Engen SIZWE so politely and no joy came from this. We will not collect the Hyundai as it will leave us 22k and counting out of pocket as its clear as daylight Engen will not pay. Huyndai at least understands how this work and will keep billing engen for the storage fee. Engen requested a tax invoice from huyndai so they took the liability of the claim and they admitted quilt on email. The next step will be to get the local people involved for a protest

Heyns S's update22 Feb 2024, 16:30

Reviewer Update