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Pieter S

1 reviews | Active since Apr 2009

18 Oct 2022, 08:55

Engen Gerhaldo Vulstasie staff swearing at customers

This fuel station's staff seem to think that the public is an inconvenience, not the reason they get paid end of the month. This morning I was waiting inline for a customer to finish his payment when one of the attendants said I must go to another pump. I said with a smile I'll wait for the car in front of me to finish and he started swearing at me. Obviously I left. If the manager of this station were to read this, I did not catch his name, it was one of the younger attendants.

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Replies (4)
Engen Petroleum
Engen Petroleum's reply18 Oct 2022, 09:01
Official
Dear Pieter

Thank you so much for taking the time to share. Please accept our sincere apologies for the service that you received at Gerhaldo Vulstasie this morning. 

We take this feedback very seriously as this is not the level of service that we aim to deliver. Please be assured that this will be escalated to service station with immediate effect.

Thank you for the feedback and the opportunity to make things right.

Wishing you a wonderful day.
PS
Pieter S's update18 Oct 2022, 12:41
Reviewer Update
Dear Engen headoffice.

Thanks for your speedy reply.

Regards
PS
Pieter S's update21 Oct 2022, 06:25
Reviewer Update
Hi Engen,

Thanks for your speedy reply and resolution. Both H/O and the owner of the station called me. The owner of the service station went out of his way to help me and address the issue with the staff member involved.
Engen Petroleum
Engen Petroleum's reply21 Oct 2022, 13:10
Official
Dear Pieter

Thank you for giving us the opportunity to rectify the situation to ensure that we maintain our high standards and meet the expectations of our customers