Engen Gerhaldo Vulstasie

How to even express my extreme disappointment and frustration with the appalling service I recently experienced at your Engen fuel station. My encounter at your establishment was nothing short of a nightmare, and I feel compelled to share my harrowing experience to warn others.

Upon my visit to your station, I explicitly requested diesel fuel worth R500. However, to my dismay, the attendant completely misunderstood my request and proceeded to fill my tank with over R1200 worth of fuel. When I brought this error to their attention, I was met with sheer incompetence and rudeness from both the cashier and the attendant.

Despite my reasonable request to have the excess fuel drained and rectify the situation, things took a shocking turn for the worse. A police officer was called, and instead of assisting in resolving the matter, I was unjustly threatened with arrest over a mistake that was clearly not my own.

Even more disheartening was the response—or lack thereof—from the station owner, Stephan. Not only did he exhibit a complete lack of empathy, but he also failed to offer any satisfactory resolution to the distressing situation I found myself in.

As a result of this debacle, I was coerced into paying for fuel that I did not need, and now I am burdened with the inconvenience of refueling again when I trade in my vehicle. The utter lack of accountability and abysmal customer service displayed by your station is utterly unacceptable.

Rest assured, I will not let this matter rest. I am fully committed to taking further action to ensure that this incident is addressed appropriately and that others are spared from enduring a similar ordeal. I implore anyone reading this to steer clear of your Engen location if they value their time and sanity.