MS
Marcel S
1 reviews | Active since Dec 2024
05 May 2026, 20:23
Engen Garage Welgemoed - What a disgrace!
Engen Garage Welgemoed - Refuse to let me buy Diesel for the second time.
After 21 years of loyalty, I’m finished with this station and the Engen brand. It’s become a pattern that on the night before a price hike, they suddenly 'run out' of diesel or claim their pumps are 'broken.' A petrol attendant told me tonight that all of their diesel pumps are broken at once. It is obvious they are hoarding stock to sell at the increased price the following day. This is deceptive, unprofessional, and a terrible way to treat a customer of two decades. I’ll be taking my business elsewhere from now on.
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Replies (1)Engen Petroleum's replyOfficial
06 May 2026, 09:26Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Engen Petroleum's reply06 May 2026, 09:26
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
