IP
Ivan P
1 reviews | Active since Dec 2018
03 Dec 2018, 14:06
Engen Garage Route 21 Coporate Park.
My girlfriend was using my bakkie over the weekend, petrol attendant put in petrol instead of diesel. I know my it was not my girlfriends mistake as her car is also a diesel and she knows very well that my bakkie takes diesel. When you open the petrol flap the cap is clearly marked ''Diesel only" in red!
Untrained staff that do not listen to customers!
Helpful (0)
Replies (5)0
Replies (5)
Engen Petroleum's replyOfficial
03 Dec 2018, 23:12Dear Ivan,
Thank you for contacting us at the Engen Customer Service Centre. Since you personal email address was not found, please complete the form below to the email address at the bottom of the message to start the investigation.
Site Name:
Site Name:
Contact Person:
Contact Tel No:
Date:
Time:
Has the consumer spoken to anyone on site (who & when):
Details on complaint:
If we can be of any further assistance, please feel free to reply. Alternatively, you would be able to call us toll free on ***.
Thank you very much for your continued support.
Kind Regards,
Iraj Matthee
Customer Service Representative
Engen Customer Service Centre
Iraj Matthee
Customer Service Representative
Engen Customer Service Centre
Tel: ***
***
***
Engen Petroleum's reply03 Dec 2018, 23:12
Official
Dear Ivan,
Thank you for contacting us at the Engen Customer Service Centre. Since you personal email address was not found, please complete the form below to the email address at the bottom of the message to start the investigation.
Site Name:
Site Name:
Contact Person:
Contact Tel No:
Date:
Time:
Has the consumer spoken to anyone on site (who & when):
Details on complaint:
If we can be of any further assistance, please feel free to reply. Alternatively, you would be able to call us toll free on ***.
Thank you very much for your continued support.
Kind Regards,
Iraj Matthee
Customer Service Representative
Engen Customer Service Centre
Iraj Matthee
Customer Service Representative
Engen Customer Service Centre
Tel: ***
***
***
IP
Ivan P's updateReviewer Update
04 Dec 2018, 11:53The site name is: Engen Route 21 Corproate Park
Date: 01/12/2018
Time: 14:08
I have not yet spoken to anyone at the site. I have been out of town. My bakkie is currently being repaired by mechanics. The petrol cap clearly states ''diesel'' and as said my girlfriends car is also a diesel therefor she would not ask for petrol.
Now I have to sit with the cost of repair right before December Holiday.
My e-mail address is: **********
IP
Ivan P's update04 Dec 2018, 11:53
Reviewer Update
The site name is: Engen Route 21 Corproate Park
Date: 01/12/2018
Time: 14:08
I have not yet spoken to anyone at the site. I have been out of town. My bakkie is currently being repaired by mechanics. The petrol cap clearly states ''diesel'' and as said my girlfriends car is also a diesel therefor she would not ask for petrol.
Now I have to sit with the cost of repair right before December Holiday.
My e-mail address is: **********
Engen Petroleum's replyOfficial
04 Dec 2018, 12:44Good day Ivan
Thank you for contacting us at the Engen Customer Service Centre with regards to your complaint.
Please complete the outstanding details in order for us to log & escalate your complaint to the relevant department for investigation.
Consumer’s name & surname: Ivan
Consumer’s name & surname: Ivan
Consumer’s contact details:
Service Station name: ROUTE 21 QUICK STOP
Service Station Address: 957 Nelmapius Drive
Date of visit: 01.12.2018
Time of visit: 14:08 PM
Attendant’s name:
Did you speak to Dealer/supervisor: No
Dealer/ Supervisor’s name:
Car registration no.:
Make/Colour of car:
Any costs incurred:
What would you like Engen to do for you?:
If we can be of any further assistance, please feel free to reply. Alternatively, you would be able to call us toll free on ***.
Thank you very much for your continued support.
Kind Regards
Kenneth Roro
Customer Service Representative
Engen Customer Service Centre
***
Engen Petroleum's reply04 Dec 2018, 12:44
Official
Good day Ivan
Thank you for contacting us at the Engen Customer Service Centre with regards to your complaint.
Please complete the outstanding details in order for us to log & escalate your complaint to the relevant department for investigation.
Consumer’s name & surname: Ivan
Consumer’s name & surname: Ivan
Consumer’s contact details:
Service Station name: ROUTE 21 QUICK STOP
Service Station Address: 957 Nelmapius Drive
Date of visit: 01.12.2018
Time of visit: 14:08 PM
Attendant’s name:
Did you speak to Dealer/supervisor: No
Dealer/ Supervisor’s name:
Car registration no.:
Make/Colour of car:
Any costs incurred:
What would you like Engen to do for you?:
If we can be of any further assistance, please feel free to reply. Alternatively, you would be able to call us toll free on ***.
Thank you very much for your continued support.
Kind Regards
Kenneth Roro
Customer Service Representative
Engen Customer Service Centre
***
IP
Ivan P's updateReviewer Update
04 Dec 2018, 14:47Good Day.
Please see below response.
Please let me know if I need to go and lodge a complaint at the the Service station itself or if I need to go speak to the dealer or supervisor.
Consumer’s name & surname: Ivan Pirrie
Consumer’s contact details: **********
Service Station name: ROUTE 21 QUICK STOP
Service Station Address: 957 Nelmapius Drive
Date of visit: 01.12.2018
Time of visit: 14:08 PM
Attendant’s name: John
Did you speak to Dealer/supervisor: No
Dealer/ Supervisor’s name:
Car registration no.: FX62NR GP
Make/Colour of car: 2015 Toyota Hilux D4D White.
Any costs incurred: The current cost is around R5050, according to the mechanic the total cost will be around R7500. Quotation or invoices can be supp****.
What would you like Engen to do for you?: I would like Engen to cover the cost of the repairs to my vehicle.
IP
Ivan P's update04 Dec 2018, 14:47
Reviewer Update
Good Day.
Please see below response.
Please let me know if I need to go and lodge a complaint at the the Service station itself or if I need to go speak to the dealer or supervisor.
Consumer’s name & surname: Ivan Pirrie
Consumer’s contact details: **********
Service Station name: ROUTE 21 QUICK STOP
Service Station Address: 957 Nelmapius Drive
Date of visit: 01.12.2018
Time of visit: 14:08 PM
Attendant’s name: John
Did you speak to Dealer/supervisor: No
Dealer/ Supervisor’s name:
Car registration no.: FX62NR GP
Make/Colour of car: 2015 Toyota Hilux D4D White.
Any costs incurred: The current cost is around R5050, according to the mechanic the total cost will be around R7500. Quotation or invoices can be supp****.
What would you like Engen to do for you?: I would like Engen to cover the cost of the repairs to my vehicle.
Engen Petroleum's replyOfficial
04 Dec 2018, 15:31Good Day Ivan,
Thank you for contacting us at the Engen Customer Service Centre with regards to your complaint. Please provide us with your email address as well as cell number, in order for us to contact you.
If we can be of any further assistance, please feel free to reply. Alternatively, you would be able to call us toll free on ***.
Thank you for contacting us at the Engen Customer Service Centre with regards to your complaint. Please provide us with your email address as well as cell number, in order for us to contact you.
If we can be of any further assistance, please feel free to reply. Alternatively, you would be able to call us toll free on ***.
Thank you very much for your continued support.
Kind Regards,
Sammy Bahishaka
Customer Service Representative
Engen Customer Service Centre
Sammy Bahishaka
Customer Service Representative
Engen Customer Service Centre
Tel: ***
***
***
Engen Petroleum's reply04 Dec 2018, 15:31
Official
Good Day Ivan,
Thank you for contacting us at the Engen Customer Service Centre with regards to your complaint. Please provide us with your email address as well as cell number, in order for us to contact you.
If we can be of any further assistance, please feel free to reply. Alternatively, you would be able to call us toll free on ***.
Thank you for contacting us at the Engen Customer Service Centre with regards to your complaint. Please provide us with your email address as well as cell number, in order for us to contact you.
If we can be of any further assistance, please feel free to reply. Alternatively, you would be able to call us toll free on ***.
Thank you very much for your continued support.
Kind Regards,
Sammy Bahishaka
Customer Service Representative
Engen Customer Service Centre
Sammy Bahishaka
Customer Service Representative
Engen Customer Service Centre
Tel: ***
***
***