sK
samantha K

1 reviews | Active since Dec 2019

16 Aug 2022, 17:06

Engen garage Protea North

I recently (13/08/2022 between 15:18-15:30) visited the filling station, based at Protea North in Soweto. I was appalled by the service, the female staff there was very slow and did not seem to care that there were customers there. but what i found to be utterly disrespectful was that one of them calling her friend in a different filling station signing to her how much the car she was filling for was filling, she used hand signals and signed 63, her friend signed back but i could not see what she signalled. i found this to be disrespectful, as those ladies job is to fill our cars and not ridicule us in front of other customers.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply17 Aug 2022, 12:28
Official
Dear Samantha 

Please accept our sincere apologies for your experience with us. We take this feedback very seriously as your faith in us and our staff is very important to us. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly