TT
Thembi T

1 reviews | Active since Nov 2020

13 May 2024, 12:33

Engen garage ****

On the 10 of May 2024, I went to the Engen filling station in Randburg braamfischer drive, to fill up my car, the amount was R200 however it did not show on my petrol guage that it has been filled, I notified the petrol attendant, who the told me, the petrol will reflect after a few minutes, I took a pic of the dashboard, drove for about 10 minutes and still not showing, then I took another Pic as proof, I drove with a reserved fuel until the light was flickering, lucky I got home, I arrived home at 18:30 still no show of fuel reflecting, I parked the car and went to check again at 20:58 and still nothing, in the morning checked again, nothing, sat night I went out to the another Engen in Tembisa to fill up and the petrol reflected immediately took a pic of this also as evidence. Monday morning went to the garage to report the matter and spoke to the supervisor on duty who promised to investigate and get back to me now Am being told everything on their side is went well yet I did get the petrol in my car. R200 is a lot of money.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply13 May 2024, 14:16
Official
Thank you so much for taking the time to share. We take this feedback exceptionally seriously, as this is not the service experience that we want you to have with us. Please be assured that this will be escalated to the site immediately, and someone will be in touch with you shortly.