Engen expects clients to pay for spilled fuel.

My girlfriend was filling up at Engen Golden Harvest Convenience Centre. She requested her tank be filled to 'auto stop'. The petrol pump did not stop pumping petrol and it was spilled all over the floor. The attendant/manager demanded she pay for the spilled fuel. He said 3l spilled, in reality there is no way to know this, and from pictures of the spillage it was definitely a lot more than that. I spoke to the manager (Eddie) on the phone. He put the phone down on me when I said fault was not 50/50 and there is no reason for my girlfriend to meet him half way. I called and opened a complaint. Query number : ********** This is the worst customer service imaginable. How a company can expect a client to pay for goods literally spilled on the floor is completely beyond comprehension. For a manager to then put the phone down on me just adds to this ********** customer service.