HS
Heather S

1 reviews | Active since Apr 2018

31 Oct 2025, 08:36

Engen Eastlake Convenience Store, Prince George Drive, Cape Town

The Engen Eastlake Convenience Centre on Prince George Drive, Southern Suburbs, Cape Town used to be my once a day, go to store but its deterioration has now stopped me going.

They are now allowing taxi’s to take up an entire bank of customer parking - approximately 8 parking spaces - at night time. I presume they are renting out these spaces.

If you go after 6pm and it’s busy - you can no longer find parking. And it looks awful all these minibus taxis parked in a row - like a minibus taxi rank.

The prices in the convenience shop are exhorbitant. I can understand given the nature of the 24 hour store that it will be more expensive but I don’t like being completely **********. I now have to pay over R69 for a box of cigarettes - the same I can buy for R58 elsewhere. Make some money fine - but don’t be ridiculous. The same applies to bottled water, in fact everything is pretty much sold at a ridiculous price.

There is always a beggar or two sitting behind the wood pile container at the door. And they are very forward, calling out to customers to buy them food etc. As a visiting female alone, it is very unsettling and yet nothing seems to be done about it.

Visiting the store the past three or four times in the early evening - the music is t******* and blaring in the shop - you can’t even think it’s so loud. So unpleasant.

I’m very disappointed at how this store is deteriorating.

The only compliment I have is for their wonderful, hardworking staff. They are lovely.

I hope it will be sorted out before it gets worse - the deterioration directly affects the impression of the surrounding area.

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Replies (4)
Engen Petroleum
Engen Petroleum's reply31 Oct 2025, 08:48
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly. 

HS
Heather S's update31 Oct 2025, 08:54
Reviewer Update
Thank you for your phone call Rosa. Very impressive - literally 3 minutes after I posted the review.
HS
Heather S's update19 Nov 2025, 08:16
Reviewer Update
I would like to compliment Engen's customer service. Just excellent. Fast, professional and efficient response and rectification of the complaint. We are already seeing the changes made to address the problems we raised.
Engen Petroleum
Engen Petroleum's reply19 Nov 2025, 08:19
Official
Good day Heather, Thank you so much for taking the time to share as we always want you to feel like number one when you visit us!
We wish well over the festive season and thank you for your patronage!