CL
Colleen Loftie-Eaton
1 reviews | Active since Nov 2015
13 Apr 2022, 10:37
Engen Durbanville
Engen Durbanville Worst customer service I have ever seen. Didn't want to swipe my clicks card for the points I was suppose to get when putting in petrol, said I have to get out of my car to go swipe my clicks card inside to shop its a new policy of them. Next day I phoned them to ask about this new policy and was told there was no such new policy I told the manager that I paid my petrol in cash he then said they don't accept cash after 19:30 at night. Never heard such bull**** in my life will definitly not support a Engen again...
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Engen Petroleum's replyOfficial
14 Apr 2022, 10:07 Dear Colleen
Thank you so much for taking the time to share. We take this feedback very seriously as this is not the level of service that we aim to deliver. We have escalated this to the right team and someone will be in touch shortly. Please accept our sincere apologies for your negative experience
Thank you so much for taking the time to share. We take this feedback very seriously as this is not the level of service that we aim to deliver. We have escalated this to the right team and someone will be in touch shortly. Please accept our sincere apologies for your negative experience
Engen Petroleum's reply14 Apr 2022, 10:07
Official
Dear Colleen
Thank you so much for taking the time to share. We take this feedback very seriously as this is not the level of service that we aim to deliver. We have escalated this to the right team and someone will be in touch shortly. Please accept our sincere apologies for your negative experience
Thank you so much for taking the time to share. We take this feedback very seriously as this is not the level of service that we aim to deliver. We have escalated this to the right team and someone will be in touch shortly. Please accept our sincere apologies for your negative experience