KK
Keith K
1 reviews | Active since Jun 2025
04 Nov 2025, 11:17
Engen Competition
I just bought fuel at Engen 4 the Nov and the fuel attendant asked me for my cell number and it was entered, I received a message to say I was entered in to a competition for Fuel for a year... I found on T& C's the the competition has ended in October. So I find this miss communication on Engen part and misleading customers to think they have entered a competition that no longer exists
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Replies (2)
Engen Petroleum's replyOfficial
04 Nov 2025, 11:57Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be investigated and in order for us to do so please provide us with the name of the service station you visited.
I do look foward to your response as I tried calling you on your cell but to no sucess.
I do look foward to your response as I tried calling you on your cell but to no sucess.
Engen Petroleum's reply04 Nov 2025, 11:57
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be investigated and in order for us to do so please provide us with the name of the service station you visited.
I do look foward to your response as I tried calling you on your cell but to no sucess.
I do look foward to your response as I tried calling you on your cell but to no sucess.
Engen Petroleum's replyOfficial
04 Nov 2025, 14:15I do appreciate the quick response please note this will be escalated to the site and Area Manager for further assistance and they will be in direct contct with you if we do recevie any feedback you would be the first to know.
Engen Petroleum's reply04 Nov 2025, 14:15
Official
I do appreciate the quick response please note this will be escalated to the site and Area Manager for further assistance and they will be in direct contct with you if we do recevie any feedback you would be the first to know.