cH
cadon H

1 reviews | Active since Nov 2014

01 Jan 2016, 22:39

Engen Claremont steers staff

1St Jan 2016 21:50-22:00 (time stated so hopefully someone will look at footage) <br> <br> paid for 5 burgers got 4, Showed the steers staff my slip and was treated with a bad attitude and told I'm wrong while explaining to them how their own system rings up the slips. <br> <br> Apparently charging a client for 6 burgers and reversing one amounts to 4 burgers. (6-1=4??) <br> <br> It took three staff members to understand this. One of Zonke's colleagues even said \my God you don't get it"to me. Which was great considering the other customers behind me were giggling at the lack of understanding from the steers staff who clearly need their customer service and point of sales system training to be refreshed. <br> <br> My first time at this steers"

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply06 Jan 2016, 08:44
Official
Hello cadonjohn,


We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***